Who runs the app, what your practice can and cannot see, and how to delete your app account and data.
Last updated: 26 September 2026
Dry Eye Specialists is a self-care app for iPhone and Android. It was built by SynRo AB, a company registered in Sweden, together with the Dry Eye Specialist Group. SynRo AB publishes the app, runs the systems behind it and holds the information you put into it. Your agreement for the app is with SynRo AB, not with the group or your practice.
The app helps you follow the routine you agree with your optometrist and track how your eyes feel over time, including with camera check-ins. It is not a medical device. It does not diagnose, treat or monitor any condition, and its values are estimates for your own self-care. Always talk your results over with your optometrist before you make decisions about your eyes. If your symptoms change or get worse, contact your practice.
Your practice does not receive your check results, symptom answers, plan or routine records through the app, and there is no clinic dashboard. If you enter a clinic code, SynRo AB records which member practice issued it and when you redeemed it. The code unlocks the full app at no charge while it is active. If you want your optometrist to see a result, show it to them on your screen at your visit. If this ever changes, SynRo AB has committed to ask your permission first.
Camera recordings are sent to SynRo AB's analysis service and deleted once your result has been worked out. No sound is recorded. You can choose to join an optional improvement programme, which keeps your recordings so that the analysis can be tested and improved. It is off unless you turn it on. You can turn it off at any time in My Account, then Privacy and Data, and the recordings kept under the programme are then deleted.
In the app: open My Account, then Privacy and Data, then Delete My Data. You can delete your check-in history only, delete your personal details (which closes your account), or delete everything.
By email, without the app: write to contact@synro.life from the address on your account, with the subject "Delete my Dry Eye Specialists account". SynRo AB completes deletion within 30 days and confirms by email.
Deleting your account does not cancel a subscription. Cancel it in your App Store or Google Play settings. Deletion also does not affect the records your practice keeps about your care, or photos you saved to your own phone. Purchase records may be kept where tax law requires.
If you are not happy with how a privacy concern is handled, you can complain to the Office of the Privacy Commissioner at privacy.org.nz. The service is free.
Our experienced Dry Eye Specialists are here to assess your symptoms and recommend a personalised treatment plan tailored to your needs. Book your appointment today and take the first step toward lasting comfort and clearer vision.
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