What the Dry Eye Specialists app collects, why, where it goes, how long it is kept, and your rights under New Zealand privacy law.
Last updated: 26 September 2026
This policy explains what the Dry Eye Specialists app collects about you, why, where it goes, how long it is kept, and what you can ask for. It covers the app for iPhone and Android and the services behind it. It does not cover the records your own practice keeps about your care, or this website, which has its own Privacy Policy. If you only want to remove your information, go to Delete your app account and data.
The Dry Eye Specialists app was built with the Dry Eye Specialist Group. It is published by SynRo AB, a company registered in Sweden, which collects and holds the information you put into the app (Torgny Segerstedts Allé 7, 756 44 Uppsala, Sweden, contact@synro.life). In this policy we call it "the app provider". The app provider follows the New Zealand Privacy Act 2020 for information collected here, and applies the Health Information Privacy Code 2020 to your health information. It has appointed a privacy officer, who you can reach at that email address with "Privacy Officer" in the subject line.
The Dry Eye Specialist Group and its member practices do not hold your app information. See What your practice can and cannot see.
No law requires you to use the app or give it any information. If you choose not to, some features stop working:
GPS or precise location; sound; your contacts, calendar or messages from other apps; or advertising identifiers. The app does not track you across other apps or websites, does not show advertising, and your information is never sold.
Your symptom answers, check values, plan and routine records are health information, and the Health Information Privacy Code 2020 applies to them. Images of your eye are used only to work out your check values for you. They are not used to identify you. Each check only happens when you choose to start it.
After you have seen a check result, the app asks once whether you want to join. If you join, your recordings and the values worked out from them are kept to test and improve the analysis. If you do not join, each recording is deleted from the analysis service once your result has been worked out. You can leave at any time in My Account, then Privacy and Data, then Help improve eye testing, and the recordings kept under the programme are then deleted. Recordings are never shown outside the app provider, and your permission would be asked before any use elsewhere, such as a published study.
Entering a clinic code links your account to one member practice and unlocks the full app. Your practice does not receive your check values, symptom answers, plan or routine records through the app, and there is no clinic dashboard. If you want your optometrist to see a result, show it to them on your own screen. Your practice's own records of your care are held separately by the practice under New Zealand law. If practice access is ever added, you will be told exactly what would be shared and asked for permission first.
The app's systems are outside New Zealand. The app provider remains answerable under the Privacy Act for information collected here, wherever it is stored, and stays responsible for what its service providers do with it. If your information ever needed to go to an overseas organisation for that organisation's own use, it would only happen on a ground allowed by information privacy principle 12 and rule 12 of the Health Information Privacy Code, and you would be told first. This does not happen today.
Everything the app sends travels over an encrypted connection. Access is limited to the app provider's staff who need it for their work, and service providers are required to protect what they handle. No system is perfectly secure, so if something goes wrong it is acted on, and you and the Privacy Commissioner are told where the law requires.
You can ask for a copy of the personal information held about you and ask for it to be corrected. These rights come from principles 6 and 7 of the Privacy Act 2020 and rules 6 and 7 of the Health Information Privacy Code 2020. Most of your information is visible in the app. For anything else, email the app provider's privacy officer (see Who holds your information) from the address on your account, with "Privacy request" in the subject line. Your identity may be checked first, and you will get a decision within 20 working days. If a correction is declined, you can ask for a statement of the correction you wanted to be attached. If you are in Europe, you also have rights under European data protection law, including erasure, a portable copy, and withdrawing consent.
To delete your information, see Delete your app account and data.
If information is lost, accessed, changed or disclosed without authority, the app provider assesses whether it is likely to cause serious harm, giving health information and images of your eye heavy weight. If it is a notifiable breach, the Office of the Privacy Commissioner and the people affected are told as soon as practicable.
The app is for adults aged 18 and over. Information is not knowingly collected from anyone under 18. If you believe a child has used the app, contact the privacy officer and the information will be removed.
This page is updated when the app changes, and the date at the top shows the latest version. If a change matters to you, for example if anything were ever to be shared with your practice, you will be told in the app before it takes effect.
New Zealand law governs this policy. Nothing in it takes away your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you have a privacy concern, contact the app provider's privacy officer first. If you are not satisfied, you can complain to the Office of the Privacy Commissioner, which is independent and free: privacy.org.nz, 0800 803 909.
App Terms and Conditions · Delete your app account and data · About the app · Website Privacy Policy
Our experienced Dry Eye Specialists are here to assess your symptoms and recommend a personalised treatment plan tailored to your needs. Book your appointment today and take the first step toward lasting comfort and clearer vision.
Copyright © DRYEYE Specialist Group 2026
