Last updated: 26 September 2026
You can delete your Dry Eye Specialists app account and data inside the app, or ask for it without the app. You do not need a reason.
In the app
Open My Account, then Privacy and Data, then Delete My Data. You have three choices:
- Delete my check-in history: removes your checks and the values worked out from them. Your account stays open.
- Delete my personal details: removes your name, email address and photo, closes your account and signs you out.
- Delete everything: removes your account and all the data saved with it. You type your email address to confirm, so it cannot happen by accident.
Without the app
Email the app provider's privacy officer at the address in the App Privacy Policy, from the email address on your account, with the subject "Delete my Dry Eye Specialists account". Say whether you want your check-in history, your personal details or everything deleted. Your identity will be checked, and you will get an email when it is done.
How long it takes
Deletion in the app starts straight away. Whichever route you use, full removal from the app's systems is completed within 30 days.
What is deleted
- Your account and sign-in details.
- Your name, email address, age band and profile photo.
- Your check-in history and results.
- Your plan, routines and their logs.
- Your reminders, settings and clinic code link.
- Your usage events, and any camera recordings kept under the improvement programme.
- Clara's stored memory about you, if you turned it on.
What may be kept, and why
- Purchase and payment records: accounting and tax law requires transaction records to be kept for seven years after the end of the financial year.
- Crash reports: technical reports without your name or email, kept under Google Firebase Crashlytics' retention setting.
- Backups: copies can remain in routine backups until they are overwritten. They are never used to restore a deleted account.
What deletion does not cover
- Your subscription: deleting your account does not cancel it. Cancel in your App Store or Google Play settings.
- Your practice's records: the records your practice keeps about your care are separate. Ask the practice directly.
- Photos you saved to your phone with Save to gallery.
- Clara chat history on your phone: it stays on your phone until you clear it.
Related pages
App Privacy Policy · App Terms and Conditions · About the app
